Are you customer‑focused, analytical, and excited by the idea of supporting a fast‑growing international operation? We’re looking for an International Account & Product Support professional to join our International Team and help us deliver world‑class logistics solutions.

In this role, you’ll build strong relationships with customers and suppliers, support operational excellence, and play an important part in developing our international products and service offering.

What You’ll Be Doing
You’ll play a key role in helping us deliver outstanding international services. Your responsibilities will include:

• -Providing account management support to existing and prospective clients, handling enquiries, resolving issues, and liaising with global conveyance and delivery partners.
• -Leading international enquiries, ensuring cases are accurately raised and efficiently managed through to resolution.
• -Proactively communicating with customers on delivery timelines, network disruptions, and essential service updates.
• -Working closely with suppliers to ensure agreed quality and service standards are consistently met.
• -Supporting the onboarding and implementation of new suppliers, networks, and customers.
• -Assisting with the management and development of international products and supporting documentation.
• -Providing operational support when required, including assisting with shipment processing and staff training.
• -Identifying and recommending process improvements to strengthen efficiency, service delivery, and overall customer experience.
• -Maintaining up‑to‑date supplier communications such as service alerts, operating procedures, and onboarding materials.

What You’ll Bring
We’re looking for someone who brings drive, and a solution‑focused mindset. To succeed, you will have:

• -Strong ability to analyse and interpret data across multiple systems with accuracy.
• -Excellent problem‑solving capability and sound judgment.
• -Strong communication skills, with the confidence to engage effectively with customers, suppliers, and internal teams.
• -The ability to work independently as well as collaboratively.
• -Proficiency in Microsoft Excel and wider Microsoft Office (training can be provided).
• -An innovative, analytical, and customer‑centric approach.
• -The ability to work under pressure, meet deadlines, and adapt quickly to changing environments.
• -A flexible, professional attitude and a commitment to confidentiality, compliance, and organisational standards.

Ready to Apply?
If you’re passionate about international logistics, thrive in a dynamic environment, and want to be part of a team shaping the future of our global services, we’d love to hear from you.

Please send your CV to recruitment@jerseypost.com

Closing Date: 13 March 2026

Contract: Permanent, Full‑Time (40 hours, Monday–Friday)

Are you a proactive customer service professional who thrives in a fast‑paced environment? We’re looking for a Customer Service Manager to lead the efficient operation of our mainline Ship2Me customer services, ensuring exceptional service delivery every day.

What You’ll Do

-Oversee the daily operations across our S2M product lines, ensuring timely handling of parcels and pallets.
-Be the first point of escalation, resolving complex customer queries with confidence and care.
-Support warehouse activity when required.
-Drive performance excellence by exceeding KPIs across case management, email responses and complaint resolution.
-Monitor call‑centre performance and ensure service targets are consistently met.
-Maintain accurate CRM records and uphold service response standards.
-Support training, onboarding and development of new team members.
-Handle payments, refunds and compensation requests responsibly.
-Escalate critical issues to senior management with clarity and insight.

What You’ll Bring

-2+ years’ experience in a customer care role within a commercial environment.
-Excellent telephone and communication skills.
-A strong customer and commercial focus.
-Empathy, resilience and the ability to thrive under pressure.
-Great organisation and time‑management abilities.
-Enthusiasm, professionalism and a collaborative mindset.

Ready to Apply?

This is a vital role in delivering an exceptional customer experience. If you’re passionate about service, confident in handling escalations and ready to make an impact, we’d love to hear from you.

Please send your CV to recruitment@jerseypost.com

Closing Date: Friday 13 March 2026